Refund policy
Izel Lights Return & Exchange Policy
Customer Support & Order Processing
- Orders are processed within 2-3 business days (excluding weekends and holidays).
- Pre-orders are processed within 2-3 business days after stock arrival.
- A confirmation email is sent for successfully placed orders. If you don’t receive one, check your spam folder or contact us.
Return & Refund Policy
- We offer a 7-day return window from the date of delivery.
- Items must be returned in original packaging with all accessories intact.
- A 15% restocking fee will be charged on returns.
- Refunds are processed within 5-7 business days upon receiving the product in good condition.
- Customers are responsible for return shipping/courier costs.
Exchange Policy
- For damaged, defective, or incorrect items, contact us within 48 hours of delivery at [Your Support Email] with an unboxing video for verification.
- Free replacement will be provided for verified product issues.
- Issues reported after 7 days of delivery will incur a 15% charge for replacement.
- Reports made beyond one week of delivery will not be eligible for exchange.
Refund Process
- Approved refunds are initiated within 24-48 hours via the original payment method.
- Credit card refunds may take 3-5 additional working days to reflect.
- Orders placed via Amazon should follow Amazon’s refund policy and process.
Terms & Conditions
- Installation is not included in the product price.
- Any damages must be reported within 24 hours of delivery.
For support, contact [izellights@gmail.com] or call [8884906577].